Privacy Policy

1. Introduction

IcePeak Systems ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

2. Information We Collect

Personal Information: When you submit a quote request, contact form, or service inquiry, we collect your name, email address, phone number, company name, and details about your equipment needs.

Automatically Collected Information: We may collect information about your device, browser type, IP address, pages visited, and time spent on our Site through cookies and similar tracking technologies.

IoT Device Data: If you use IcePeak Connect-enabled equipment, we collect operational data including ice production rates, energy consumption, temperature readings, maintenance alerts, and error codes to provide diagnostic and optimization services.

3. How We Use Your Information

We use collected information to:

• Process product inquiries and generate quotes
• Provide technical support and service coordination
• Monitor and optimize connected equipment performance
• Send product updates, maintenance reminders, and industry news (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and enforce our terms

4. Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Authorized distributors and service partners to fulfill your requests
• Technology providers who support our website and IoT platform operations
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our Site uses cookies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect certain Site functionalities.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Equipment operational data from IoT services is retained for the duration of the service agreement plus 12 months.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to or restrict certain processing activities

9. International Data Transfers

As IcePeak Systems operates globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this Policy regularly.

12. Contact Us

For privacy-related inquiries or to exercise your data rights, please contact:
IcePeak Systems Privacy Officer
Email: [email protected]
Phone: +1-800-742-8900